New Support Features for Premium and Professional Customers
With the release of version V4.5.16 of your XONIC shop system, we’ve integrated a new, proactive monitoring feature. This new feature is designed to reduce your workload as a shop owner and improve your customer relationships. If the shop system detects a critical error—such as a PHP error—our support team automatically receives a notification containing all relevant information. This allows us to respond quickly and resolve issues before they negatively impact the operation of your online shop.
The new proactive monitoring allows us to address technical issues without you or your customers even noticing them. This additional safeguard is particularly important for minimizing downtime and maximizing the performance of your shop system. The continuous monitoring and rapid response capabilities of our support team ensure smooth operation and thereby increase your customers’ satisfaction.
This feature is available exclusively to our customers with Support Level 2 (Professional) or Support Level 3 (Premium). If you are currently using a lower support level, we recommend that you consider upgrading to take advantage of this and other exclusive benefits.
Another benefit of this proactive monitoring is improved data security. By immediately detecting and resolving errors, potential security vulnerabilities can be addressed more quickly, and sensitive customer data can be better protected. This enhanced security is a strong way to build trust with your customers and strengthen your competitive position.
The new proactive monitoring of your XONIC shop system in version V4.5.16 represents a significant step toward greater security and reliability. With automatic notifications sent to our support team and rapid troubleshooting, issues can be resolved before they impact business operations. This feature is available exclusively to our Professional and Premium customers, and upgrading can pay off in terms of maximum performance and security.
