FAQ Catagories Home
Installation
The "Getting Started" guide provides a step-by-step walkthrough of the basic setup of your XONIC online store.
In it, you’ll learn, among other things:
- How to enter your master data and company information
- How to create categories and your first products
- How to configure payment methods and shipping options
- How to enter legal texts (Terms and Conditions, Privacy Policy, Legal Notice)
The XONIC shop system is installed directly by certified XONIC technicians. A customized solution is developed through a detailed analysis of the system environment, tailored precisely to specific requirements.
During the installation process, not only are all essential security features and updates integrated, but all relevant interfaces are also expertly configured.
The result: a high-performance, flexible e-commerce platform that ensures a professional entry into e-commerce and guarantees long-term quality.
The login credentials for the online store system are provided securely and digitally via email immediately after installation is complete. The email is sent automatically within a few minutes, ensuring that access is granted without delay and that the online store system can be set up and used right away.
To ensure a smooth start, comprehensive support services, practical step-by-step guides, and numerous resources are available once you receive your login credentials. This allows you to efficiently customize the online store system to meet your individual needs. State-of-the-art security standards protect access and guarantee the highest level of reliability when using all store functions from the very beginning.
Products & Categories
The online store allows you to create an unlimited number of products and categories.
Thanks to this flexible system, you can expand or reorganize your product lineup at any time to meet your needs, so there are no limiting restrictions on the product or category structure.
The "Product Attributes" guide explains in detail how to configure sizes, colors, and other variants for your products.
In it, you’ll learn:
- How to create options and option values (e.g., color, size, material)
- How to assign attributes to individual products
- How to manage inventory levels per variant
- How price markups and markdowns work for each attribute
The “Shipping & Delivery” guide walks you through the entire shipping configuration process—from shipping zones to shipping costs and delivery times.
Topics at a Glance:
- Setting Up Shipping Zones and Modules
- Setting up shipping rate tiers based on weight, price, or quantity
- Specifying delivery times per product and shipping method
- Free shipping for orders above a certain amount
Yes! With the “Product Notification” feature, customers can sign up to receive automatic email notifications as soon as a sold-out product is back in stock.
Here’s how it works:
- Customers sign up for the notification directly on the product page
- As soon as the inventory is updated, an email is automatically sent
- You can keep track of all active notifications in the backend
Technology
The "Google Tools" guide provides step-by-step instructions on how to integrate the most important Google services into your online store.
The following topics are covered:
- Set up Google Analytics 4 and embed the tracking code
- Linking Google Search Console and submitting a sitemap
- Using Google Tag Manager for advanced tracking
- Data protection-compliant integration in accordance with the GDPR
Yes, the XONIC shop system features the xoPort REST API, a powerful interface for automated data exchange.
The API offers:
- OAuth2 authentication with fine-grained permissions (scopes)
- Export of products, categories, customers, orders, news, and FAQs as JSON
- Import and update of master data via POST/PUT requests
- Integration with inventory management systems, ERP systems, and marketplaces
The complete API documentation, including examples and an endpoint reference, can be found here:
The XONIC shopping cart system supports all major payment providers—from traditional methods to modern digital wallets.
Integrated payment providers (selection):
- Stripe – credit cards, Apple Pay, Google Pay, Klarna, SEPA, and more
- PayPal Checkout – PayPal, direct debit, credit card, Pay Later
- Amazon Pay – Checkout with an Amazon account
- Adyen – Omnichannel payment platform
- WERO – European real-time payment solution
All payment gateways are PCI-DSS compliant and GDPR compliant.
A high-performance server infrastructure is the essential foundation for the smooth operation of an online store. The majority of users rely on the cloud hosting we provide, which takes care of all technical support and monitoring. This allows you to focus entirely on your core business—the store.
If you want to run the XONIC shop system on your own server or hosting service, there are a few requirements you should consider:
- PHP version 8.3 or higher (recommended: PHP 8.4): Essential for maximum performance, security, and compatibility with modern shop systems.
- MySQL version 8.0 or higher, or MariaDB version 10.6 or higher: Ensures a stable and efficient database foundation, which is fundamental for reliable online stores.
- HTTPS support: SSL/TLS certificates secure data transmission and build trust during the shopping process.
- Up-to-date operating system with security updates: Linux distributions such as Ubuntu or Debian, in particular, offer a high standard of protection through regular updates.
- Fast SSD drives: Essential for reducing load times and sustainably improving store performance.
- Common PHP modules installed: Modules such as cURL, GD, mbstring, intl, and zip are required for the full functionality of modern shop systems.
- Access control and firewalls: Effective protection mechanisms prevent unauthorized access and ensure stable operations.
Optimal technical requirements ensure the highest reliability, a first-class user experience, and maximum security for every online store.
The XONIC store system is developed in the heart of Saxony. The development site is located at Wildparkstraße 3 in Chemnitz. XONIC Solutions GmbH combines regional expertise with innovative approaches to create a modern e-commerce platform of the highest quality. From its Saxon technology center, the company develops forward-looking solutions tailored to the needs of digital retail businesses.
XONIC Support Packages
Response times depend on the selected package: Inquiries are processed on a priority basis during our business hours.
- Business hours: Mon–Thu 9:00 a.m.–5:00 p.m., Fri 9:00 a.m.–2:00 p.m. (excluding legal holidays). Inquiries received outside these hours will be addressed starting the next business day.
- Initial response by package (in business hours): Basic within 48 hours, Professional within 24 hours, Premium and Enterprise within 12 hours.
- Premium and Enterprise: access to emergency support is included (8 a.m.–midnight, Monday to Sunday). Call-outs are charged according to the service description: double the hourly rate for each half hour or part thereof.
- Enterprise: Contractually guaranteed response times (SLA) and a dedicated account manager.
The time required to fully resolve an issue may vary depending on its complexity, but it will be handled on a priority basis.
Email and ticket support are available with all packages—phone support is included starting with the Professional package.
- Email and ticket support (all packages): at info@xonic.de or via www.xonic-solutions.de
- Phone support (Professional and above): Hotline +49 (0)371 240888‑55, Mon–Thu 1:00 PM–5:00 PM, Fri 12:30 PM–2:00 PM
- Hotline also available in the mornings (Premium and Enterprise): Mon–Thu 9:00 AM–11:30 AM, Fri 9:00 AM–11:30 AM – plus emergency support on call (8 a.m.–midnight, Monday to Sunday; call-outs charged*)
- Enterprise: personal account manager, availability according to agreed-upon SLA
*Billed at double the hourly rate for each half-hour or portion thereof.
The XONIC Shop System is available in four packages: Basic, Professional, Premium, and Enterprise—each includes hosting in Germany, all updates, and support.
- Basic – for small stores and beginners: 20 GB of hosting, email and ticket support, AI module, and ContentEditor included
- Professional – for growing stores with multichannel needs: 100 GB of hosting, prioritized support including personal phone support (Mon–Fri afternoons)
- Premium – the complete package for established retailers: 200 GB of hosting, premium phone support, marketing automation, and xoPort included; emergency support on call (call-outs charged according to the service description)
- Enterprise – Customized: Dedicated hosting setup, personal account manager, SLA with guaranteed response times, unlimited employee accounts, emergency support on call (call-outs charged)
All packages starting at €149 per month – with 0% revenue share.
Content Management
FAQ entries help you proactively answer recurring customer questions and reduce the workload on your support team.
In the admin area, go to CMS → FAQ. Click “Create New FAQ Entry,” then enter the question and a detailed answer. For more complex answers, activate the xoContentEditor with drag-and-drop functionality, 17 widget types, and templates.
Organize your FAQs into categories (e.g., Technical, Shipping, Returns) and use “Top FAQs” for particularly important entries. AI support generates suggested answers at the click of a button, and DeepL automatically translates all fields into all store languages.
You can find the News Center in the admin area under CMS → News Articles. This is where you can create and manage news, patch notes, blog posts, and announcements for your online store.
Key features:
- Create an article – enter the title, short description, and content (using TinyMCE or xoContentEditor).
- Categories – Organize news by topic (hierarchically, with unlimited depth).
- Scheduled publishing – Schedule articles for a specific date.
- Top News (Sticky) – Highlight important posts.
- SEO Tools – Automatic SEO URLs, meta tags, and AI-powered optimization.
- Multilingual Support – All fields per language with DeepL translation.
For detailed step-by-step instructions, see our guide: News Articles (News Center).
