All store owners now have an updated option in the returns management section. Effective immediately, merchants can decide for themselves whether or not to enable the returns feature for their customers. Additionally, they can specify certain order statuses for which customers can use this feature.
However, to use this new feature, a few requirements must be met:
- An active DHL business customer account
- A contract for DHL Returns Online
- A configured returns hub in the DHL backend.
These updates enable online store operators to tailor the returns process to be even more customized and customer-friendly. It is up to the operators to decide to what extent they wish to offer this feature, thereby providing additional flexibility in their e-commerce business.
