Create & Manage Products

Not covered in this guide: Features and variants in detail ( Product Attributes Guide), prices, pricing tiers, and special offers ( Prices & Customer Groups Guide), adding items via CSV file ( Import & Export Guide), and creating descriptions using the builder ( xoContentEditor Guide).

1. Open the category where you want the product to appear and select the “Add Product” tab at the top. The form displays the message “New Product in …”.
2. In the “General” tab, fill in the “Item Number” and “Product Name,” and set the “Product Status” to active as soon as you want the item to be visible.
3. In the “Prices” tab, enter the “Tax Rate” and price; see the Prices & Customer Groups guide.
4. In the “Description/Tabs” tab, enter the description, and in the “Images” tab, upload the images.
5. In the “Miscellaneous” tab, under “Selected Categories,” check which categories the item is listed in.
6. Save by clicking “Add.” To save an existing item, click “Update” or “Save and Close.”

Click the “Preview” tab at the top of the screen to open the product page in the store in a new window.

In the “General” tab, the item number, GTIN code, name, status, and customer groups are listed on the left; on the right, you can select the product manufacturer and supplier. Click to enlarge.

Item Number and Manufacturer on the Product Page

You can specify whether customers see the item number, manufacturer, and GTIN under Settings → Design → Product Listing: “Show Item Number” and “Show Manufacturer” are set by default to “ true,” and “Show GTIN” is set to “ false.” In listings, the “Product View in Product Listing” setting in the same group controls the “Item Number,” “Manufacturer,” and “Short Description” columns for each listing style.

If the manufacturer has an address, the product page displays a “About the Manufacturer…” tab with the contact information required by the EU Product Safety Regulation. You can enable or disable this under Settings → Design → Product Detail View → Product Detail View: Automatic Manufacturer Description Yes/No. You can update the address in the manufacturer’s settings; see Manufacturer.

Change the delivery time for many products

• Under Settings → General → Quick Updates, enable “Show Traffic Light Profile.” Products → Quick Updates will then display the “Traffic Light Profile” column, which can be filtered by category, manufacturer, and supplier.
• In the product overview, you can find all products in a specific profile by selecting “Additional Filters” → “Filter by Traffic Light Profiles.”
• For a large number of items, use the CSV importer with the “Traffic Light Profile ID” field; see the Import & Export Guide.

If the delivery time for a supplier changes, the easiest way is to adjust the traffic light profile yourself. The change takes effect immediately for all items with this profile.

Release Date and Pre-order

• Under Settings → Checkout → Inventory → Display Format for Release or Pre-order Date, select the exact date (full), the calendar week (week), or both.
• Pre-orders for multiple items: Use the “Release Date” and “Pre-order Date” fields in the CSV importer. Quick Updates does not recognize these dates.

Temporarily removing an item or a variant

• Completely remove from the store: Set “Product Status” to “Off.” For variants, the variant disappears from the master product’s selection.
• Visible but not orderable: Set a “Release Date” in the future. The customer sees “Available starting …” and the “Coming Soon” button.
• Sell only remaining stock: Set “Clearance (EOL)” to Yes. When stock is 0, the traffic light displays the level specified in your profile for stock level 0.
• You can disable individual attribute values in the “Attributes” tab; see the Product Attributes Guide.

Line Breaks in the Editor

• Pressing the Enter key starts a new paragraph with spacing. Pressing Shift + Enter creates a simple line break without spacing.
• A bulleted list is always followed by a space because the list and the next paragraph are separate blocks. If the space appears twice, this usually results in an empty paragraph: Open the HTML view using the “Source Code” button and delete lines such as <p>&nbsp;</p>.
• Text from Word or a website often comes with its own formatting and non-breaking spaces, which break differently depending on the browser. Paste such text as plain text and reformat it in the editor.

You can edit a custom tab directly in the product listing; a tab from a template is locked and displays a yellow note indicating its source. Click to enlarge.

Tabs for All Products

• A CMS page appears as a tab on every product page if “Enable as tab for product page (will then be displayed on every product page)” is enabled under CMS → CMS Manager. “Expand tab on product page” expands it. This is suitable for shipping or care instructions.
• An additional field with the tab status “as a tab” appears as a separate tab; see Additional Fields.
• You can organize frequently asked questions with their own section and structured data for search engines in the “FAQ” tab; seethe FAQ System Guide.from 4.10

1. Under Products → Product Extra Fields, click “Insert” to create a field: Name and Language.
2. In the list, specify where it appears: “Status” (visible or invisible), “Listing Status” (also in lists), “Tab Status” (“as a tab”), and “Tab Expanded.”
3. In the product details, on the “Miscellaneous” tab under “Product Extra Fields,” enter the value. The store does not display fields without a value.

• Hide a field without losing the values: Set “Status” to invisible. The value remains saved, for example, for exports.
• You can enable or disable all additional fields on the product page under Settings → Design → Product Detail View → Product Extra Fields in Product Info.
• Fields marked as “Protected from deletion” belong to the store itself, such as the Google labels for the product feed. Leave these as they are. Custom fields are automatically assigned a number starting at 50.
• When deleting a field, you can transfer the values to another field if desired (“Transfer values to another custom field”).

You can enter values for multiple items using the CSV importer; see the Import & Export Guide. The product search will only find custom fields once you’ve added them there; see the Search Guide.

The shop displays the note “Minimum quantity: …” only if the minimum order quantity is greater than the quantity tiers. In older versions, “Minimum quantity: 0” appeared when the minimum order quantity was 0; enter 1 there.

• No Product Page Without a Category: An item without a category cannot be opened in the store; the page displays “Not Found.” For this reason, the form requires at least one category when saving.
• Assign to More Categories: In the product overview, select “Link/Move/Duplicate” from the product menu and use the “Link Product” copy method; see Copying.
• Finding items without a category: As the main administrator, open a category—preferably an inactive umbrella category—and select “Error Search and Cleanup” at the top. The store will assign all items without a category to this category and clean up other legacy issues. Be sure to create a backup beforehand.
• Main Category: In the category list, mark a category by selecting “Use this category as the product’s main category.” This determines the category path in the URL, the canonical URL, the sitemap entry, and the category in price portal feeds; see the SEO & Redirects Guide.from 4.10

In the “Product Recommendations” window, select the recommended items and set their order in “Sort Order.” Click to enlarge.

With the “Cross-Selling Order: Ascending” sorting option, your order takes precedence; you can create the “Shopping Cart Add-ons / Shopping Cart” row yourself using “New Entry.” Click to enlarge.

“We Also Recommend” does not appear—the checklist

1. Is there a row in the configurator labeled “We also recommend / Products” with a “Quantity” greater than 0? The store will discard any row without a quantity when saving.
2. Are the linked items active and approved for the visitor’s customer group?
3. Are the linked items variants? Variants only appear in such blocks if Settings → Design → Product Listing → Slaves in Product Sliders is set to “ true.” Otherwise, link the master item.
4. Are the linked items sold out while Settings → Checkout → Inventory → Hide Sold-Out Products is enabled?
5. If your store uses a custom template, check the default template to see if the block appears there. If in doubt, contact Support.

An upload entry requests a file from the customer; a purchase download delivers a file after the purchase and, if desired, a serial number from the list for each item. Click to enlarge.

Downloads

Select “Download” under “Type,” then choose “Type of Download”: “Purchase Download” is received by the customer after purchase. “Document Download” (such as a data sheet) is available for download on the product page, while “Document Download (Price Box)” appears directly next to the price; Under “Customer Groups,” you can restrict access to specific groups if desired. “Playlist Entry (Audio)” and “Playlist Entry (Video)” play files on the product page. Purchase downloads are only available if Settings → Checkout → Download → Enable Product Downloads is set to “ true.” “Optional time limit” and “Optional limit on number of downloads” restrict access. For digital content, please note the exclusion from the right of withdrawal; see the guide on the withdrawal button.

Automatically Send License Keys

1. Under Settings → Checkout → Download, set “Enable product downloads” to “ true ” and “Serial numbers for (purchased) downloadable products” to “ text ” (numbers in the field), “ file ” (text file, one number per line) or file_to_text (upload a file; the store transfers the numbers to the field).
2. In the product, create a download with “Download Type” set to “Purchase Download” and specify a file under “Path,” such as the installation instructions. The store will not assign a key without a file.
3. Enter the keys under “Optional Serial Numbers” separated by commas, or select the file.
4. For each order, the store takes one key per item from the list and displays it in the order confirmation and the customer’s account.

• “Do not display serial numbers until the download is approved” set to “ true ”: The customer will not see the key until the order reaches the status specified under “Status when downloads are approved,” such as after payment is received.
• If the keys run out, you’ll receive an email. The store will warn you in advance using “Warning threshold for number of serial numbers.”

• Bundle consisting of variants of different items: Each variant is a separate item. Select the desired variants directly as components, such as “Red shirt, size M” from one master item and “Black cap” from another. Each item appears only once in the bundle.
• Include the same item in two attribute combinations, for example, once in red and once in blue. from 4.10
• Bundle Price: The bundle has its own price. The “Bundle Price” column in the “Prices” tab shows the sum of the components for comparison; see the Prices & Customer Groups Guide.
• The “Calculate bundle price automatically via bundle products” feature calculates the bundle price from the prices of the individual items, with a percentage markup or discount.from 4.10

Removing Brands from the Brand Overview

• Hide manufacturers without active products by going to Settings → Design → Product Listing → Hide Manufacturers Without Products. By default, this setting is set to “ false.”
• “Delete All Manufacturers Without Products” in the manufacturer list removes manufacturers that are no longer in use all at once.
• A manufacturer’s “Status” currently has no effect in the store. If a product is listed under the wrong brand, correct the “Product Manufacturer” in the product details.

Suppliers

• For each supplier, there is a name, an address with a contact person (first and last name), a “Supplier’s Email Address,” and “Your Customer Number with the Supplier.” The form does not support multiple contact persons.
• “Supplier Address (PDF)” and “Email Template for Correspondence with Suppliers” are required for the order form that you send to the supplier based on an order; see the Orders Guide.
• The shop assigns a supplier ID; it cannot be changed. You can change “Your customer number with the supplier” at any time.
• The supplier item number is used for item assignment. For many items, you maintain it in CSV Porter using the “Supplier Item Number” field,or in Quick Updates with the supplier filter enabled.from 4.10

• The sort order applies uniformly across all categories of the item. There is no separate sort order for each category.
• If the customer selects “Sort by” at the top, their selection takes precedence.
• For many products, enter the numbers in Quick Updates in the “Sorting” column (with the “Show Sorting Column” setting enabled) or via CSV importer using “Product Sort Order.”
• The guide “Designing the Home Page” describes which product blocks appear on the home page.

Quick Updates displays the items in a category as a table; “Refresh” saves all rows on the page at once. Click to enlarge.

• Quick Updates saves all rows on the page when you click “Refresh.” Do not switch pages until after saving; otherwise, the store will prompt you to confirm.
• Before editing special prices in Quick Updates, read the note in the Prices & Customer Groups Guide.
• You can change the delivery status of many items using the traffic light icon; see Delivery Time.

After selecting items, the “Selected Product(s)” button appears above the list; its menu allows you to update the status, delete, move, or link all selected items at once. Click to enlarge.

Deleting a Product with Many Variants

1. Search by name or item number in the product overview; the search also finds the item numbers of the variants.
2. Use the “Select” button above the list to select all results on the page, page by page if necessary.
3. At the top, select “Selected Product(s)” and “Delete.”

If you delete only the master item, the variants will remain as individual items.