manufacturerXONIC Solutions GmbH

XONIC Premium
CRM

4 Reviews
XONIC Solutions GmbH
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24 months statutory warranty

A complete CRM right within the XONIC Shop System: a ticket system with AI-powered email import, a mailbox for reading and replying to emails, projects with a Kanban board, a team calendar with CalDAV synchronization, and the personalized daily dashboard “My Day.” Every customer inquiry is linked to the order, contract, and support level—without standalone solutions or data silos.

€468 per year —that’s €39 per month when paid annually, net. One module price for your entire team.

XONIC Premium: CRM – Service description

Licence model: annual licence (automatic renewal, cancellation 4 weeks before expiry). One-off initial licence fee, then an annual renewal fee. Price on request – tailored to team size and module needs.

§ 1 Subject of the contract

The XONIC Premium: CRM extension (xoCRM) turns the ticket system included in the XONIC shop system into a fully-fledged CRM. It comprises four module areas: automatic e-mail import (mail to ticket), team calendar with CalDAV synchronisation, project/task management with Kanban board, and the personal daily cockpit "My Day". Annual licence with automatic renewal (cancellation 4 weeks before expiry by e-mail).

§ 2 Scope of functions

  • E-mail import (mail to ticket): IMAP mailbox connection, 12-step processing pipeline, matching of replies to the correct ticket, filter rules with freely nestable AND/OR conditions, spam detection (sender, subject, header analysis), security scan of all attachments (file type, macro and size checks), automatic agent assignment based on recipient addresses, meeting detection (Teams, Zoom, Google Meet, WebEx) with calendar transfer, activity log and preview mode
  • AI functions in the ticket: AI-assisted e-mail clean-up (quote chains, signatures, HTML clutter) with data-loss protection, conversation summary, reply polishing – usable with an OpenAI or Claude API key
  • Ticket workflow: triage cockpit with quick views and live counters, reply templates with placeholders and target status, "save & next", keyboard shortcuts, bulk assignment, collision warning, global pinning, snooze, internal notes, ticket merging, absence mode with multi-level substitution rules
  • Calendar & appointments: team calendar with categories, recurring events and two reminders per appointment, bidirectional CalDAV synchronisation (RFC 4791/6578; e.g. iPhone, macOS Calendar, Thunderbird), token-based ICS calendar feed, iCal import of external calendars, linking of appointments to tickets, customers and projects
  • Projects & tasks: projects linked to customers, orders and tickets, tasks with priority, due date, progress and multiple assignees, Kanban board with drag & drop, automatic project creation from orders (one task per order item) and tickets, e-mail notifications, history timeline
  • "My Day": personal daily cockpit with KPIs (open tickets, tasks, overdue items, appointments), top lists and quick filters
  • Shop integration: automatic order tickets (optionally split per supplier/manufacturer), tickets tab in order processing, customer context on the ticket (order history, support level, contracts), customer portal in the shop account, contact/product/price enquiries as tickets, Slack notifications, REST API (xoPort, OAuth2) for tickets, projects and tasks

§ 3 Technical requirements

  • XONIC shop system v4.8.x or higher (for the ticket cockpit shown); basic functions from v4.6.x
  • IMAP-capable support mailbox for the e-mail import
  • For AI functions: own API key with OpenAI or Anthropic (Claude); API costs billed directly by the provider
  • For AI scheduling in the calendar: additionally the XONIC AI module (separate licence)
  • CalDAV-capable calendar app for appointment synchronisation (e.g. iPhone/iOS, macOS Calendar, Thunderbird)

§ 4 What the module does NOT include

  • Individual workflow programming by XONIC (paid additional service)
  • API costs of the AI providers (billed separately by the provider)
  • Extended training sessions (paid additional service)
  • Guarantee for the quality or accuracy of AI-generated content (customer responsibility, review before sending)
  • Marketing automation and AI copywriting (separate modules "Marketing / Automation & AI")

§ 5 Support & licensing

  • Licence model: annual licence (automatic renewal, cancellation 4 weeks before expiry by e-mail). One-off initial licence fee, annual renewal fee. Price on request.
  • Activation: via the XONIC admin interface, local licence validation.
  • Support: technical support by the XONIC support team, assistance with the initial setup (mailbox connection, filter rules, CalDAV) as part of standard support.
  • Updates: functional enhancements possible during the contract term. Significant functional restrictions are announced 4 weeks in advance (extraordinary right of termination).

§ 6 Disclaimer & customer obligations

The software is provided "as is" without warranty. XONIC Solutions is not liable for:

  • Quality or accuracy of AI-cleaned or AI-generated content (customer obligation: review before sending to customers)
  • Outages or restrictions on the part of AI providers or the e-mail provider (third-party dependency)
  • Misconfigured filter rules (customer obligation: use the preview/test mode)
  • Data protection violations through passing sensitive data to AI providers (customer obligation: GDPR compliance, check data processing agreements)

§ 7 Data protection

  • xoCRM processes customer data (name, e-mail, ticket contents, order references) exclusively within the customer's shop installation.
  • AI integration: no storage of AI prompts or responses on XONIC servers; data transfer to the selected AI provider takes place directly from the shop installation (customer responsibility for provider selection and GDPR compliance). AI functions are optional and can be disabled individually.
  • XONIC does not process customer data from the module (except for explicitly requested support services).
  • Licence validation is performed locally without transferring ticket or customer data.

§ 8 Legal

  • German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  • Place of jurisdiction: Chemnitz (for merchants and legal entities under public law).
  • Severability clause: the invalidity of individual provisions does not affect the contract as a whole.
  • Changes/additions require written form. Functional enhancements during the contract term remain reserved.

As of: July 2026 | Version: 1.0
XONIC Solutions GmbH • Wildparkstraße 3 • 09247 Chemnitz, Germany
info@xonic-solutions.de • www.xonic-solutions.de

XONIC Premium: CRM – Service Description

Licensing Model: Annual license (automatic renewal; cancellation required 4 weeks prior to expiration). One-time initial license fee, followed by an annual renewal fee. Price upon request —tailored to team size and module requirements.

§ 1 Subject Matter of the Contract

The XONIC Premium: CRM extension (xoCRM) expands the ticket system included in the XONIC shop system into a full-fledged CRM. It comprises four module areas: automatic email import (email to ticket), team calendar with CalDAV synchronization, project/task management with a Kanban board, and the personal daily dashboard “My Day.” Annual license with automatic renewal (cancellation required via email 4 weeks prior to expiration).

§ 2 Scope of Features

  • Email Import (Email to Ticket): IMAP mailbox integration, 12-step processing pipeline, assignment of replies to the correct ticket, filter rules with freely nestable AND/OR conditions, spam detection (sender, subject, header analysis), security scan of all attachments (file type, macro, and size checks), automatic assignment to an agent based on recipient addresses, meeting detection (Teams, Zoom, Google Meet, WebEx) with appointment import, activity log, and preview mode
  • AI features in the ticket: AI-powered email cleanup (quote chains, signatures, HTML remnants) with data loss protection, history summary, reply rewriting (formal/informal tone)—usable with OpenAI or Claude API keys
  • Ticket workflow: Triage dashboard with quick views and live counters, text blocks with placeholders and target statuses, “Save & Next,” keyboard shortcuts, bulk assignment, conflict alerts, global pinning, follow-up, internal notes, ticket merging, out-of-office mode with multi-level substitution rules
  • Calendar & Appointments: Team calendar with categories, recurring events, and two reminders per event, bidirectional CalDAV synchronization (RFC 4791/6578, including iPhone, macOS Calendar, Thunderbird), token-based ICS calendar subscription, iCal import of external calendars, linking appointments to tickets, customers, and projects
  • Projects & Tasks: Projects linked to customers, orders, and tickets; tasks with priority, due date, progress, and multiple assignees; Kanban board with drag-and-drop; automatic project creation from orders (one task per order line item) and tickets; email notifications; History Timeline
  • “My Day”: Personal daily dashboard with key metrics (open tickets, tasks, overdue items, appointments), top lists, and quick filters
  • Shop integration: automatic order tickets (optionally broken down by supplier/manufacturer), ticket tab in order processing, customer context on the ticket (order history, support level, contracts), customer portal in the shop account, contact/product/price inquiries as tickets, Slack notifications, REST API (xoPort, OAuth2) for tickets, projects, and tasks

§ 3 Technical Requirements

  • XONIC Shop System v4.8.x or higher (for the ticket cockpit shown); basic functions available starting with v4.6.x
  • IMAP-compatible support mailbox for email import
  • For AI features: your own API key from OpenAI or Anthropic (Claude); API costs billed directly by the provider
  • For AI scheduling in the calendar: additional XONIC AI module (separate license)
  • CalDAV-compatible calendar app for appointment synchronization (e.g., iPhone/iOS, macOS Calendar, Thunderbird)

§ 4 What the module does NOT include

  • Custom workflow programming by XONIC (additional paid service)
  • API costs charged by the AI provider (billed separately by the provider)
  • Advanced training (additional paid service)
  • Guarantee of quality or accuracy of AI-generated content (customer’s responsibility; review before sending)
  • Marketing automation and AI-powered content creation (separate “Marketing / Automation & AI” modules)

§ 5 Support & Licensing

  • Licensing model: Annual license (automatic renewal; cancellation must be submitted via email 4 weeks prior to expiration). One-time initial license fee; annual renewal fee. Price upon request.
  • Activation: via the XONIC Admin interface, local license validation.
  • Support: Technical support provided by the XONIC support team; assistance with initial setup (mailbox integration, filter rules, CalDAV) as part of standard support.
  • Updates: Feature enhancements may be available during the contract term. Significant functional restrictions will be communicated 4 weeks in advance (right to terminate for cause).

§ 6 Disclaimer & Customer Obligations

The software is provided “as is” without warranty. XONIC Solutions is not liable for:

  • The quality or accuracy of AI-edited or AI-generated content (customer obligation: verification prior to sending to customers)
  • Outages or limitations on the part of the AI provider or the email provider (dependence on third-party providers)
  • Misconfigurations in filter rules (customer obligation: use preview/test mode)
  • Data protection violations resulting from the disclosure of sensitive data to AI providers (Customer’s responsibility: Ensure GDPR compliance; verify data processing arrangements)

§ 7 Data Protection

  • xoCRM processes customer data (name, email, ticket content, order details) exclusively within the customer’s shop installation.
  • AI integration: No AI prompts or responses are stored on XONIC servers; data is transmitted directly from the shop installation to the selected AI provider (customer is responsible for provider selection and GDPR compliance). AI features are optional and can be disabled individually.
  • XONIC does not process any customer data from the module (except for explicitly requested support services).
  • License validation takes place locally without the transfer of ticket or customer data.

§ 8 Legal Provisions

  • German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  • Place of jurisdiction: Chemnitz (for merchants and legal entities under public law).
  • Severability clause: The invalidity of individual provisions shall not affect the validity of the agreement as a whole.
  • Amendments or additions must be made in writing. We reserve the right to add new features during the term of the contract.

Effective: July 2026 | Version: 1.0
XONIC Solutions GmbH • Wildparkstraße 3 • 09247 Chemnitz
info@xonic-solutions.de • www.xonic-solutions.de

Contact information according to Art. 19 EU GPSR

Postal address

XONIC Solutions GmbH

Wildparkstraße 3
09247 Chemnitz


Electronic address

E-Mail: support@xonic.de
Website: www.xonic-solutions.de

xoCRM

Support chaos is a thing of the past.

No scattered inboxes, no spreadsheets, no “Who’s handling this?” xoCRM consolidates emails, inquiries, tasks, and appointments in one place—right where your orders are created.

xoCRM Ticket Overview with Quick Views, Status Filters, and Team Assignments

The central inbox: all items organized by status, priority, and assigned person.

All channels in one system
Emails, online store inquiries, and orders all converge in a single inbox—no need to switch between tools.
Respond faster
Text templates, rules, and auto-assignment significantly reduce the time from receipt to a resolved response.
AI takes the load off
AI identifies issues, pre-sorts them, and suggests responses—your team makes decisions instead of sorting.
xoCRM mailbox with a folder list, email list, and an open customer inquiry, including buttons for replying and creating a ticket

Mailbox

A mailbox that knows your customers.

Read, reply to, and compose emails directly in the backend—from one or more mailboxes. xoCRM recognizes whether the sender is already a customer and turns the message into a ticket with a single click.

  • Folders, search, and drafts just like in your email client
  • Create a ticket or add a new customer from an email
  • Replies are automatically assigned to the appropriate ticket

Projects & Tasks

Every inquiry turns into completed work.

Turn a ticket into a task or a project with a single click. Your team can see on the board what’s pending, what’s in progress, and what’s been completed—without needing a second tool.

  • Tasks & Projects Directly from Tickets
  • Responsibilities & Progress at a Glance
  • A board that adapts to your team’s workflow
xoCRM Task Board with Status Columns, Assignments, and Progress
xoCRM Team Calendar with appointments, follow-ups, and a weekly view

Calendar & Appointments

Appointments are created right where the work is.

Follow-up calls, onboarding sessions, and follow-ups: Schedule appointments directly from the task—in the shared team calendar, with reminders and without any disruption to the workflow.

  • Team Calendar & Scheduling
  • Follow-ups & Reminders from the Ticket
  • Roles & Responsibilities per Appointment

Automation

From the inbox to a resolved ticket.

1
Message is received
Emails or online store inquiries are automatically routed to the central inbox.
2
AI detects & sorts
Subject, urgency, and duplicates are automatically identified.
3
Rule assigns
Ticket rules prioritize and forward the ticket to the appropriate person.
4
Resolved & Documented
Response sent, status set, everything clearly documented.

Everything in one place

Tools that make your workday easier.

Text templates
Recurring responses with a single click—consistent and fast.
Automatic Order Tickets
Tickets are automatically generated for orders if desired—nothing falls through the cracks.
Save & Report
Save drafts, report follow-up questions—nothing gets lost.
Customer Name on the Ticket
Customer data from the store is displayed directly on the ticket.
Conflict Alert
See immediately when colleagues are working on the same ticket.
Ticket Column in Order
In the order overview, you can see the ticket status at a glance.
Internal Notes
Notes for the team only—separate from customer communication.
Customer Service Inbox
Store inquiries go straight to the central inbox.
Attachments & Preview
Attach files directly to the ticket and view them without downloading.
Confirmations
Automatic receipt and status confirmations sent to your customers.
Follow-up & Pinning
Pin important tasks and schedule them for follow-up.
REST API
Open interface for integration with your existing systems.
Multiple Mailboxes
Service, Accounting, or Purchasing: each mailbox has its own sender and is accessible only to the assigned employees.
Secure email display
The mailbox loads external images only when clicked, and attachments are scanned before download.
My Day
The personal dashboard shows each employee their tickets, tasks, and appointments for the day.
Absence & Substitution
In the event of vacation or illness, the ticket is assigned to the substitute, and the customer receives an out-of-office notice.

Ticket System for Customer Support

  • Central Inbox for Email & Store Inquiries
  • Mailbox: Read, reply to, and compose emails
  • AI recognition & automatic pre-sorting
  • Ticket Rules, Auto-Assignment & Priorities
  • Text Templates for Quick, Consistent Responses
  • Internal notes, conflict alerts, and follow-up reminders
  • Spam Filter & Security Check

Projects, Appointments & More

  • Tasks & Projects Directly from Tickets
  • Team calendar & scheduling
  • "My Day" Daily Dashboard & Out-of-Office Substitute
  • Roles, Permissions & Responsibilities
  • Seamless Integration with the XONIC Shop
  • Automatic Order Tickets & Customer Data
  • REST API for Custom Integrations
Made in Germany
Development & Hosting in Germany
Personal support
100% Human, Not AI
20+ years of experience
E-commerce since 2005
GDPR-compliant
Data protection according to German standards
Transparent module pricing

€468 per year—for your entire team.

One module price for everyone who uses it: €468 per year (net), which equals €39 per month when paid annually. No per-user fee, no tiered pricing, no revenue share.

Request a quote Schedule a consultation
Includes
  • Full range of xoCRM features
  • Personal consultation & setup
  • Support & updates from a single source
  • 0% revenue share

customer recensions

5,0 based on 4 ratings
Authenticity of customer reviews
Oliver F. commented

Reviewed variant: xoPort Data Interface

Danke, die Schnittstelle klappt ohne Probleme

de
Uwe K. commented

Reviewed variant: Advanced Feature Functions

Leistungspaket super. Bin schon einige Jahre beim Dienstleister.

de
Uwe K. commented

Reviewed variant: Advanced Feature Functions

Super Funktionen und der Support ist auch hervorragend.
Individuelle Anpassungen sind auch kein Problem, dank Extra-Programmierung.

de
Oliver F. commented

Reviewed variant: xoPort Data Interface

Funktioniert einwandfrei, einfache Einrichtung und keine Probleme bei Updates bisher. Danke

de

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